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Quality Assurance & After-Sales Support
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What happens if we receive defective items?Report it immediately within 7 days after you have received the goods. We will assess the issue and provide a fair solution such as replacement or correction if it is a confirmed production defect.
What if there's an error in our order?If the error is from our side, we will correct it right away and ensure you receive the approved design and specifications.
Do you have a replacement policy?Replacement arrangements are evaluated on a case-by-case basis, subject to inspection and verification.
How soon should we report concerns?Please report within 3–7 days after receiving your order so we can resolve it quickly.
Who can we contact for after-sales support?You may reach us via website inquiry, email, or Viber. We recommend using your original order channel for faster assistance and resolution.
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Need Assistance?
For more inquiries, please contact our team:
Fabrica MNL Inc. – Customer Support
📨 Email: [email protected]
📍 Mandaluyong City, Philippines
🕐 Business Hours: Monday–Friday
Fabrica MNL Inc. – Customer Support
📨 Email: [email protected]
📍 Mandaluyong City, Philippines
🕐 Business Hours: Monday–Friday
